Privacy Policy
Last updated: 19 July 2026
1. Who we are
VeniceApartments.org is operated by:
ACCOMODOO.COM LTD
71–75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom
Company No. 16327953
Email: info@veniceapartments.org
Telephone: +44 7887 330766
Accomodoo.com Ltd (“Accomodoo”, “we”, “us” or “our”) is the data controller for personal data processed through VeniceApartments.org, its booking platform, accounts, communications, payment administration and Guest Information, Data Processing and Remote Information Support Services.
The relevant Property Owner remains the supplier of the accommodation and acts as a separate data controller for the rental agreement, the property and applicable local legal obligations.
Independent check-in, cleaning, maintenance and other local providers may act as separate data controllers for the services they provide.
2. Personal data we collect
We may collect:
- names, email addresses, telephone numbers, addresses and country of residence;
- account and login information;
- booking details, dates, property, number and names of Guests and special requests;
- payment status, transaction references, refunds and chargeback information;
- information used to determine applicable VAT or tax treatment;
- identity and guest-registration information where required by law;
- communications sent through the website, email, telephone, messaging services or booking channels;
- property, ownership, pricing, availability, tax and payment information supplied by Property Owners;
- IP address, browser, device, security, login and website usage information; and
- cookie and similar-technology information.
Full payment-card details are normally processed directly by authorised payment providers. We generally receive only limited billing information, payment status and transaction references.
Please provide health or other sensitive information only where necessary for a specific request.
3. Where data comes from
We may receive personal data directly from you or from:
- another person making a booking on your behalf;
- a Property Owner;
- online travel agencies and booking channels;
- payment providers and banks;
- fraud-prevention providers;
- independent local service providers; or
- your use of the website and platform.
If you provide information about another Guest, you must be authorised to do so and must make this Privacy Policy available to that person.
4. How and why we use data
We process personal data to:
- create and manage accounts;
- review, publish and distribute property listings;
- respond to enquiries and administer bookings;
- administer bookings and payments and provide Guest Information, Data Processing and Remote Information Support Services;
- generate and transmit documents relating to the Owner–Guest rental agreement;
- provide necessary booking information to the relevant Owner and local providers;
- process payments, refunds, invoices, platform costs and Owner settlements;
- determine and record VAT and tax treatment;
- support identity verification and legally required guest-registration procedures;
- provide assistance and handle complaints;
- prevent fraud and protect the platform;
- maintain and improve our services;
- comply with accounting, tax, VAT and regulatory obligations;
- establish or defend legal claims; and
- send marketing communications where permitted by law.
We rely on contract, legal obligations, legitimate interests including fraud prevention, security, service improvement and business administration, and consent, depending on the purpose.
Where information is required to process a booking, payment or legal obligation, failure to provide it may prevent the booking or service from being completed.
You may unsubscribe from marketing at any time. You have the right to object to direct marketing.
5. Sharing personal data
Where necessary, we may share personal data with:
- the relevant Property Owner;
- independent check-in, cleaning, maintenance and other local providers;
- online travel agencies and booking channels;
- payment providers, banks and fraud-prevention services;
- hosting, software, communications, analytics and cybersecurity providers;
- accountants, lawyers, tax advisers, insurers and other professional advisers;
- companies within our corporate group;
- courts, tax authorities, police and other competent public authorities;
- parties involved in a genuine sale or restructuring of the business; and
- other recipients authorised by you or required by law.
We share only the information reasonably necessary for the relevant purpose. Independent recipients may process information under their own privacy policies.
6. Cookies
We use essential cookies to operate the website, maintain security, process bookings and remember necessary settings.
Analytics, advertising and other non-essential cookies are used only after consent. They must not be activated before consent is given.
You can accept, reject or manage non-essential cookies through the cookie banner or Cookie Settings. Withdrawing consent does not affect processing carried out before withdrawal.
Your browser may also allow you to block or delete cookies, although this may affect essential website functions.
7. International transfers
Personal data may be processed in the United Kingdom, the European Economic Area and other countries where our providers operate.
Where required, international transfers are protected through adequacy decisions, approved contractual safeguards or another mechanism permitted by applicable data-protection law.
You may contact us for information about the safeguards used.
8. Data retention
We retain personal data only for as long as reasonably necessary.
Booking, payment, invoicing, tax, VAT and OSS records are retained for the applicable statutory period and may be kept for up to 10 years where required.
Enquiries that do not result in a booking are normally retained for up to 24 months. Marketing data is retained until you unsubscribe or object.
Identity information is retained only for the period necessary for verification, lawful transmission or reporting. Data may be retained longer where necessary for a dispute, investigation or legal claim.
9. Your rights
Depending on the applicable law, you may have the right to:
- access your personal data;
- correct inaccurate data;
- request deletion or restriction;
- object to processing;
- object to direct marketing;
- receive certain data in a portable format;
- withdraw consent; and
- complain to a data-protection authority.
To exercise your rights, email info@veniceapartments.org with the subject “Privacy Request”. We may request reasonable evidence of identity.
You may complain to the UK Information Commissioner’s Office or, where EU GDPR applies, to the competent supervisory authority in the European Union.
10. Security, children and automated processing
We use reasonable technical and organisational security measures. However, no internet or electronic-storage system is completely secure.
Bookings and Owner accounts may be created only by adults. Children may be included as Guests in a booking made by an adult.
We do not normally make decisions based solely on automated processing that produce legal or similarly significant effects.
11. Changes and contact
We may update this Privacy Policy when our services or legal obligations change. The latest version will be published on this page with the revised date.
For privacy questions or requests, contact:
ACCOMODOO.COM LTD
Email: info@veniceapartments.org
Telephone: +44 7887 330766