Privacy Policy
This Privacy Policy explains how personal information is collected and used when you visit VeniceApartments.org, make or manage a booking, create an account or otherwise contact us.
Who we are
VeniceApartments.org is operated by ACCOMODOO.COM LTD, a company registered in England and Wales under Company No. 16327953, with registered office at 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.
ACCOMODOO.COM LTD (“Accomodoo”, “we”, “us” or “our”) is the controller of personal information processed through VeniceApartments.org, its booking platform, accounts, communications and payment administration.
Property Owners and independent local service providers may also process personal information where necessary for the accommodation, local services or legal obligations for which they are responsible.
Information we collect
Depending on how you use our website and services, we may collect:
- your name, email address, telephone number, address and country of residence;
- booking details, stay dates, property details and information about Guests;
- identity and guest-registration information where required by law;
- payment status, transaction references, refunds and related information;
- account and login information;
- communications, enquiries and requests sent to us;
- information provided by Property Owners relating to properties, availability, payments and accounts;
- technical information such as IP address, browser, device and website usage information; and
- cookie and similar-technology information.
We may receive information directly from you or from other Guests, Property Owners, booking channels, payment providers, local service providers and other parties involved in a booking.
Full payment-card details are normally processed directly by authorised payment providers and are not stored by us.
How we use your information
We may use personal information to:
- operate our website, platform and user accounts;
- process, administer and communicate about bookings;
- process payments, refunds and booking-related transactions;
- provide information relating to your stay;
- provide necessary booking information to Property Owners and local service providers;
- support guest registration and other legal or regulatory requirements;
- meet accounting, tax, reporting and compliance obligations;
- prevent fraud, maintain security and protect our legal rights;
- respond to enquiries, complaints and requests;
- operate, analyse and improve our services; and
- send marketing communications where permitted by law.
Depending on the purpose, we process personal information because it is necessary to perform a contract, comply with a legal obligation, pursue our legitimate interests or because you have given consent.
Our legitimate interests may include operating and improving our business, preventing fraud, maintaining security, providing customer support and protecting or exercising our legal rights.
You may unsubscribe from marketing communications at any time.
Sharing your information
Where reasonably necessary, personal information may be shared with:
- Property Owners and independent local service providers;
- online travel agencies and booking or distribution channels;
- payment providers and banks;
- technology, hosting, communications, analytics and security providers;
- professional advisers and companies within our corporate group;
- public authorities, courts, police or tax authorities where required by law; and
- other parties where necessary for a legitimate business transaction or where you have authorised us to do so.
We share only the information reasonably necessary for the relevant purpose.
International transfers
Personal information may be processed in the United Kingdom, the European Economic Area and other countries where our service providers operate.
Where required by applicable data-protection law, international transfers are protected using an adequacy decision, approved contractual safeguards or another lawful transfer mechanism.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting, tax, regulatory and dispute-resolution requirements.
Booking, payment, accounting and tax records may therefore be retained for the applicable statutory retention period.
Your rights
Depending on the applicable law and circumstances, you may have the right to:
- request access to your personal information;
- ask us to correct inaccurate information;
- request deletion or restriction of your information;
- object to certain processing;
- receive certain information in a portable format;
- withdraw consent where processing is based on consent; and
- object to direct marketing at any time.
To exercise your rights, contact us at info@veniceapartments.org. We may ask for reasonable information to confirm your identity.
You may also complain to the UK Information Commissioner's Office or, where applicable, to the competent data-protection authority in your country.
Cookies
VeniceApartments.org uses cookies and similar technologies. Essential cookies may be used where necessary for the website to function, maintain security, remember required settings and support bookings.
Analytics, advertising and other non-essential cookies are used only where permitted and, where consent is required, after you have made your choice through our cookie banner or cookie settings.
You can change or withdraw your cookie choices through the available cookie settings. You may also control cookies through your browser, although disabling essential cookies may affect some website functions.
Security
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. No internet or electronic-storage system can, however, be guaranteed to be completely secure.
Bookings and Property Owner accounts may only be created by adults.
Changes to this Privacy Policy
We may update this Privacy Policy when our services, business or legal requirements change. The current version will always be published on this page.
Contact us
ACCOMODOO.COM LTD
71–75 Shelton Street, Covent Garden
London WC2H 9JQ
United Kingdom
Company No. 16327953
Email: info@veniceapartments.org