FAQ Foire Aux Questions


- My flight lands at night, how can I get the keys to my apartment?

Collecting keys from the Key Collection box, 24/7 all year long - Our Key Collection point is conveniently located: just a few steps from Piazzale Roma (the bus terminal, at the entrance to Venice), and only 3 minutes' walk from the train station. If you arrive at night, on a public holiday, or if you are delayed, your keys will be available with a code. It's a paid service subject to our confirmation: Italian laws require to verify personally the guests identity. Check-in details can be found here, the emergency key box is only a 'plan-B' and must be authorized, no support after 20:00.

- How do I get to Venice from the Airport?

Venice is easily reachable by bus. In our final confirmation message you will find all the details (including photos) of how to arrive by bus in Venice from both airports (Marco Polo and Treviso), as well as information for arrivals by car


- I only want to rent an apartment in a central location

All accommodation offered by VeniceApartments.ORG is centrally-located. From Saint Mark's Square all apartments are a maximum of 30 minutes' walk (or less by boat)

- I'm also looking for cheap parking in Venice

We will send you all the details for car-parking on the mainland and the most convenient way to reach the Key Collection point

- Are your prices quoted in GBP, USD or EURO?

All prices on this web site and in all our correspondence are quoted in Euro, including VAT


- Will the beds be prepared in all rooms?; How will the beds be made up for a couple if the rented apartment has more than one bedroom?

In order to reduce the final price, the beds will be prepared only according to the number of people indicated by you in the booking. Example for a couple: if no special requirements are received, in an apartment with two double bedrooms, only one double bed will be prepared in one of the two bedrooms, for 2 places in total; however, if you wish to have separate rooms, we will be happy to meet your requirements. It's only necessary that you advise us a minimum of 3 days before arriving to enable us to organise the linen. Short notice or failure to do so will generate extra costs or result in no service provided

- Are the apartments supplied with bed linen and towels?

Of course, all our apartments are complete with bath towels and bed linen; with the cost of utilities (heating, water, etc.) included in the price, unless clearly stated otherwise


- How are the prices calculated in the lists?

Please click here to find all the details; the Venice tourist tax is not included

- Could I switch on the heating today (May 10th)?

According to Italian law (D.P.R. n. 412 1993) for the Venice area, and also to agreements we have with the apartment’ managers, heating may be on from October 15th until April 15th (between 5am and 11pm) and the temperature must not exceed 20 degrees Celsius (=68 degrees Fahrenheit); air conditioning (if available) can only be on from June 6th to September 3rd

DOGE Stair - from 303 Euro

Gorgeous apartment in a gorgeous historical palace, painting and frescos, 2 double beds. Unique!

MOORS Terrace - from 222 Euro

Really nice flat for refined couples: adjacent St. Mark's Sq, private rooftop "altana" terrace to enjoy romantic dinners

GranDELUX~Canal - from 223 Euro

Really exclusive: Rosalba Carriera home & Peggy Guggenheim adjacent, private deck on the Grand Canal where dreaming, private patio

Marcopolo~Terrace - from 149 Euro

terrace where having breakfast in a very pleasant apartment few steps from Cà d'Oro and Rialto, comfortable 2 bedrooms with a single bed, air cond, free WiFi

GRITTI Grand Canal - from 156 Euro

nice apartment with 6 windows on the Grand Canal, 2 bath and 3 bed, just a few steps from Rialto, air conditioner, Internet

RABOSO Grand 9~windows - from 423 Euro

delicious apartment with 9 windows over the Grand Canal, historical palace, 2 bathrooms and 3 bedrooms, Internet Wi-Fi

ZANIPOLO Marco~canal - from 143 Euro

recently-restored, spacious super apartment overlooking a Canal with two bedrooms, air conditioning, Wifi

REMIGIO Marco~canal - from 143 Euro

recently-restored, spacious super apartment overlooking a Canal with two bedrooms, air conditioning, Wifi

BAROCCO~Veneziano - from 137 Euro

charming new apartment, within San Tomà, Frari and Rialto Bridge, 2 lovely double beds, - air conditioning - free WiFi

TRIBUNO Grand Canal - from 137 Euro

charming, high-level studio set in a 16th-century building, delightful to sleep surrounded by the sound of water, air conditioning, free WiFi

DANDOLO~Terrace - from 122 Euro

stylish three bedroom/two bathroom apartment, private rooftop terrace (Altana), air conditioning, Internet

MOCENIGO aperitif - from 137 Euro

charming studio in a dependance of a 16th-century palace, access to the Palace private deck over the Grand Canal, garden corner, air cond, WiFi

PATRIZIO panoramic view - from 272 Euro

wonderful apartment with a 180-degree canal view over Canale della Giudecca; two double bedrooms, air conditioning, Internet