Terms and Conditions
1. Booking
VeniceApartments.org is operated by ACCOMODOO.COM LTD, a company registered in England and Wales under Company No. 16327953, with registered office at 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom (“Accomodoo”, “we”, “us” or “our”).
Accomodoo operates the booking platform and acts in its own name when arranging, accepting and administering bookings on behalf of the relevant Property Owner.
The Property Owner remains the underlying landlord and accommodation provider and is responsible for the legal availability, condition, safety and local compliance of the Property. Accomodoo does not own, lease, sublease or locally manage the Property.
Check-in, cleaning, maintenance and other local services may be supplied by independent local providers.
A booking becomes confirmed when written confirmation is issued. The lead Guest must be at least 18 years old and is responsible for ensuring that all Guests included in the booking comply with these Terms and the Property rules.
Where a booking is made through a third-party booking channel, the booking-specific price, payment and cancellation conditions displayed by that channel and included in the booking confirmation apply to that booking and take precedence over any different default condition in these Terms.
2. Price and payment
The price and any additional amounts payable will be shown before the booking is confirmed. No additional charge will be added by Accomodoo after confirmation unless it results from a change requested by the Guest, damage or another charge permitted by these Terms and properly due.
Payment may be collected by Accomodoo, a booking channel or a payment provider. Unless otherwise stated in the booking conditions, any outstanding balance is due six days before arrival. Failure to pay an amount when due may result in cancellation of the booking.
Tourist tax is not included unless expressly stated. Where applicable, it may be collected or administered on behalf of the person responsible for receiving or paying it.
Cleaning, check-in or other local services may be supplied and charged separately by independent providers where this is shown before booking or before the relevant service is confirmed.
Where a security deposit is required, the amount, payment method and conditions will be communicated before booking or arrival.
Prices are shown in euros unless otherwise stated. If payment is made in another currency, the exchange rate and any currency charge are determined by the relevant payment provider.
3. Cancellation and changes
The cancellation policy displayed before booking and included in the booking confirmation applies.
Unless different conditions are expressly displayed, cancellation at least seven days before the scheduled check-in date entitles the Guest to a full refund of the accommodation booking price. Cancellation less than seven days before check-in may result in a charge equal to 50% of the accommodation booking price.
No refund is normally due where the Guest voluntarily ends the stay before the confirmed departure date. Circumstances affecting the Guest, including illness, transport disruption, strikes or weather, do not automatically create an additional right to a refund beyond the applicable cancellation policy, subject always to mandatory rights under applicable law.
Changes to dates, Property or number of Guests are subject to availability, occupancy limits and any resulting price difference. A reduction in the number of Guests does not normally reduce the confirmed price. A change of dates or Property may require cancellation of the original booking and creation of a new booking.
If the Property becomes unavailable and no reasonably suitable alternative is accepted, amounts paid for the unavailable accommodation will be refunded.
Nothing in these Terms limits any mandatory rights available to the Guest under applicable law.
4. Check-in and checkout
Guests must provide the information and identification reasonably required for guest registration and other applicable legal requirements. Each Guest must be present and show a valid identity document at check-in where required by law. Access may be delayed or refused where required identification is not provided.
The expected arrival time and any requested bed configuration should be communicated at least three days before arrival. Check-in, key delivery and local arrival assistance may be handled by an independent local provider.
Late arrival must be agreed where required and may involve an additional charge where this is communicated before the service is confirmed.
The Property must be vacated by the checkout time stated in the booking confirmation, normally no later than 10:00. A late departure must be agreed in advance. An unauthorised late departure that causes additional reasonable costs may result in a documented charge of up to EUR 100.
5. Property use and House Rules
The number of persons staying at the Property must not exceed the maximum occupancy shown in the listing or confirmed in the booking. All Guests must be correctly included in the booking and registered where required. Additional or replacement Guests require prior approval.
Pets are allowed only where expressly permitted or approved in advance.
The Property may be used only for temporary accommodation. Parties, unauthorised events, excessive noise, illegal activities, unlawful substances and conduct that may seriously disturb neighbours or damage the Property are prohibited. Guests must comply with Property instructions, applicable condominium rules and communicated quiet hours.
Smoking is prohibited inside the Property and common areas unless expressly permitted. Cigarette ends must not be thrown from windows, balconies or terraces.
Guests must keep doors and windows secure, use appliances and utilities responsibly, switch off lights and air conditioning when leaving the Property and follow waste-separation and disposal instructions.
The Property is cleaned before arrival and supplied with the linen stated in the listing or booking confirmation. Any initial supply of soap, toilet paper or similar items is a starter supply only. Guests are responsible for food and any additional consumables required during the stay.
Transport to or from airports, stations or other terminals is not included unless expressly stated.
The Property must be left in a reasonably clean and orderly condition. Standard cleaning does not include extraordinary cleaning, excessive waste or cleaning required because of misuse, smoking, parties or other breaches of these Terms.
A serious or repeated breach, including excessive occupancy, an unauthorised party, illegal activity, threats, material damage or serious disturbance to neighbours, may result in termination of the stay and the Guests being required to leave the Property, to the extent permitted by law.
6. Damage and additional costs
The Guest is responsible for direct and reasonable costs caused by the Guest or any member of the Guest’s party, including damage, missing items, extraordinary cleaning, lost or damaged keys, lock replacement, locksmith attendance, misuse of the Property and unnecessary call-outs. Normal wear and tear is excluded.
Any amount claimed must be reasonably supported by information or evidence. Where a specific charge has been clearly disclosed before booking or arrival, that charge may be applied. Otherwise, only the reasonable cost actually incurred may be charged.
Where permitted by the applicable payment arrangements, an amount properly due may be deducted from a security deposit or charged through the payment method used for the booking after the Guest has been informed and given a reasonable opportunity to respond.
Where Accomodoo collects an amount due to the Property Owner or an independent local provider, it does so administratively on their behalf and without adding a mark-up to that amount.
7. Problems, access and local services
Any problem, damage or non-working equipment must be reported as soon as reasonably possible using the contact details provided for the stay so that the relevant person has an opportunity to investigate and, where possible, resolve it.
The Property Owner or an authorised local provider may access the Property where reasonably necessary for urgent repairs, safety, maintenance or investigation of a reported problem. Reasonable advance notice will be given where circumstances allow.
Electricity capacity, heating, air conditioning and other utility systems may differ between Properties. Guests must use them responsibly and follow the instructions provided. Where a service visit is required solely because of misuse, overloading or failure to follow instructions, the reasonable documented cost may be charged to the Guest.
Emergency or technical assistance may not be available 24 hours a day.
Complaints made after departure will be considered on the information and evidence reasonably available.
8. Property information and responsibility
Property descriptions and information are provided or approved by the relevant Property Owner. Accomodoo takes reasonable steps to present this information accurately but does not independently inspect or verify every detail of every Property.
Before confirmation, listings, availability and prices may be updated. For a confirmed booking, the booking confirmation and any booking-specific conditions provided before confirmation prevail over earlier general information.
The Property Owner remains responsible for the legal availability, condition, safety, habitability and local compliance of the Property and for the proper performance of obligations relating to the accommodation for which the Property Owner is responsible. Independent local providers remain responsible for services they supply directly.
Accomodoo remains responsible for its own obligations and for any liability that cannot lawfully be excluded or limited. Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any mandatory consumer right or other liability that cannot lawfully be excluded.
9. Privacy
Personal information is processed in accordance with the Privacy Policy published on VeniceApartments.org.
10. Law, changes and contact
These Terms are governed by the laws of England and Wales, subject to mandatory consumer rights and mandatory laws applicable to the Property, the accommodation and the stay in Italy.
Disputes concerning Accomodoo are subject to the courts of England and Wales except where mandatory law gives the Guest the right to bring proceedings before another competent court.
We may update these Terms for future bookings. Changes do not alter the agreed conditions of an existing confirmed booking unless required by law or expressly agreed with the Guest.
For questions about a booking or these Terms, contact:
ACCOMODOO.COM LTD
71–75 Shelton Street, Covent Garden
London WC2H 9JQ
United Kingdom
Company No. 16327953
Email: info@veniceapartments.org